Friend of mine took their car here and had it diagnosed. The shop didn't have the part needed for the repair and so had ordered it. They said the part would arrive a couple days after the original diagnostic and so my friend scheduled an appointment to come back and have it fixed a few days after the part would have arrived. So, the morning of the appointment my friend made the 45 minute commute only to learn the part wasn't there yet. They had to wait around for 3 hours until the truck that was supposed to deliver it arrived. There was no concern for my friend's wasted time which could have been prevented if they had just called my friend earlier that morning or the day before stating why the part hadn't arrived or that they should come in a littler later when the part hopefully will be delivered. No attempts to right this wrong was made either. Poor communication and poor customer service. Friend won't be returning and I urge you to look elsewhere if you value communication and customer service.
My apologies to your friend Erik, are parts suppliers let us down that time as we were told that the parts would arrive the morning of the repair, unfortunately they did not arrive until the afternoon, we are sorry for any inconvenience this caused on your friends part and would be more than happy to discuss it with them, ask for James Copeland at 5734745574, thank you for the feed back as sometimes we get caught in the work and don't realize how car repair is also a burden on our customers.
- Midwest Autoworx