Very disappointed! We were sent to Midwest by various phone calls we had made looking for someone who could help us with our diesel truck. We had troubles getting it started, after getting it started we decided to get it checked out before we continued outer trip home to Az. They told us they could work on a diesel truck. We arrived and they then said their diesel guy wasn’t in that day. Tuesday July 30. But they could get it checked out. So they put it on the scan to see what the trouble was. After hours. They said it was running fine. They installed a new fuel filter and we were good to go. Well we were over charged terrible.! $106+ for the filter plus the cost of the scan, labor etc. We got as far as Emporia,Ks, stopped for a quick bite to eat, and the truck stalled out and would not start. Now forced to walk to the nearest motel, spent the night, had to get a tow truck the next day. Towed to another repair shop. They found that the repair from Midwest had not been done properly! All the air in the entire system had not been purged out. They had done enough to get it running! So another repair bill and delay and we were encountering to our home in Az. I called to complain about the cost and service we had received. Instead of talking to Mark, the man who had called me to check on how the truck was running on July 31, I was transferred to Nick. He said he was the manager. I have never received such rude and arrogant service from a manager. His reply was well it was running when you left apparently it’s your problem. Apparently customer service satisfaction is not his goal. Yes they had us because we were basically stranded travelers. But follow up was totally unacceptable. I would never recommend this place. Over charged, rude comments treatment from the manager in follow up phone call.
I am very sorry that you had trouble on your trip Lynda, I spoke with Nick about your visit to our shop and he explained that they inspected and tested every reasonable sub system on your truck that might affect the starting and running, no codes and no symptoms when we inspected your vehicle which makes it hard to determine the cause of your complaint. After finding no problems you had told Mark that it had been a very long time since the fuel filter was changed so we replaced it for maintenance and hoping that it was contributing to your problem, this was all explained at our shop. It would not be possible or realistic for us to drive your truck 300 miles to reproduce the symptoms that are very intermittent and your truck would not have ran well if the filter was not properly installed. We only charged you for the time we spent testing your truck and for the filter. We do care about our customers and we are very sorry that you had more trouble on your trip but intermittent problems can be had to find.
- Midwest Autoworx