Wasn't happy with the way that they handle the situation with my airbag light. I've brought it back to them 3 times to repair because Everytime I moved my passenger seat the airbag light came on. Again this time I moved my passenger seat and the next day the light was on ,only this time it was a $500.00 repair and I felt kinda upset because I felt if the switch under the passenger seat was repaired properly I would not had to keep coming back to the shop for the same issues. They gave me and explanation and also gave me a diagram of the wiring and a code that they said they have never seen before. b0104. I am confident that if I didn't move that passenger seat I wouldn't have had to bring my truck back to them. I felt no compassion for this issue from this shop this time, and they have been my only shop in the past 5 years whom I have spent thousands on repairs and maintenance with them for my 2005chevy Avalanche. However I will continue to use their mechanical services because I believe in loyalty to one shop. Just sometimes I may be forced to get a second opinion from a Chevy dealership if something seems kinda far fetched . As a customer it's good to feel appreciated and feel some compassion for returning customers it builds trust.
I am sorry to hear that you are unhappy with your recent service. Your recent visit presented us with two codes in the air bag system: b0092 and b0104. The b0092 code is related to communication between the passenger seat occupancy sensor and a module under the passenger seat which communicates with modules in the rest of the vehicle on a network. We made a repair seventeen months ago to a damaged wire in the harness under the passenger seat and repaired it a second time four months later at no charge. During this recent service we found the wire we repaired had been pulled apart and repaired it at no charge to you. We also credited your invoice with the amount you spent on the original repair. Your charge for the most recent service was to test and repair the b0104 code related to the front impact sensors. We replaced a failed sensor that lives under the front bumper to detect crashes and deploy the air bags and communicates with the crash module under the driver's seat. During your visit you expressed concerns that these two issues were related with one having caused the other. The wiring diagrams were presented to illustrate that each sensor communicates to a separate module which can each request the air bag light. You are encouraged to get a second opinion from the service department at a GM dealer regarding this issue. If they can demonstrate an error in our findings we are willing to discuss this matter further. We appreciate the loyalty of our customers and are concerned when they experience service that is less than expected. Unfortunately, we can not extend warranty repairs to cover failures on parts of the vehicle we have not serviced.
- Midwest Autoworx